FAQ
Ordering & Shipping
Q: When will my cookies ship?
A: Unless otherwise stated, orders are shipped each Thursday. You’ll receive tracking info via email once your cookies are on their way! Visit our home page to view our cookie shipping countdown!
Q: Do you offer local pickup or delivery?
A: We currently ship only, but catering orders in the Atlanta area may qualify for delivery. Contact us directly for details.
Q: Where do you ship?
A: We ship anywhere in the U.S.! Unfortunately, we do not ship internationally at this time.
Product Info
Q: How long do the cookies stay fresh?
A: Our cookies are made fresh to order. They’re best enjoyed within 5–7 days at room temperature, or freeze them for up to 2 months!
Q: How big are the cookies
A: Each cookie is approximately five ounces with a 4-5 inch diameter.
Q: Do you offer gluten-free or vegan cookies?
A: Yes! We have select flavors that are gluten-free and/or vegan. You can find them here!
Q: What sizes do your boxes come in?
A: Cookies are ordered individually, with a three cookie minimum. Cinnamon rolls are offered in packs of 6.
Fundraising & Corporate Orders
Q: Do you offer cookie fundraisers for organizations?
A: Absolutely! TCM Cookie Fundraisers are a delicious and easy way to raise money for your school, team, or nonprofit. Learn more here.
Q: Can I order cookies for my office or corporate gifting?
A: Yes! We specialize in corporate gift boxes and catering. Whether it’s client appreciation or a team treat, we’ve got you covered. Contact us for options.
Subscriptions & Specials
Q: Do you offer cookie subscriptions?
A: Yep! Join The Cookie Monster’s Club to get a monthly box of assorted cookies delivered right to your door.
Q: Do you run any seasonal specials or limited-time flavors?
A: All the time! Sign up for our email list and follow us on Instagram to stay in the loop on drops, giveaways, and new flavor alerts.
Other Questions
Q: I have a nut allergy. Can I still order?
A: We bake in a kitchen that handles nuts, dairy, eggs, and gluten. While we do our best to avoid cross-contamination, we cannot guarantee allergen-free cookies.
Q: How can I contact you?
A: Email us at info@tcmcookie.com or use our Contact form and we’ll get back to you within 24–48 hours!
Q: Why 90's themed?
A: Because I remember eating baby bottle pops and watching Keenan and Kel. I remember unplugging the phone to log on to my AOL account. I remember crimping my Bratz doll head to match the crimps in my own. I remember writing my deepest darkest secrets in my password journal. I remember making bomb desserts in my Easy Bake Oven. During the 90’s I had no worries at all. I didn’t care about how I looked or what I ate, I just remember being happy. This is the experience I want everyone to have when eating my cookies; nostalgia for those childhood days when everything was good.
